Hotel Policies & FAQ's
What time is check in/check out?
Check-In time is 3:00pm EST. Check-Out is 11:00am EST.
What credit cards do you accept?
We accept Visa, MasterCard, American Express, and Discover. A valid credit or debit card is required at check in. Credit cards will be authorized at check in for the entire amount of your stay, plus an amount to cover incidentals. Debit cards will be charged at the time of check in for the entire amount of your stay and authorized for an additional $50 for any incidentals. The authorization will hold the funds until you check out, at which time the amount actually incurred during your stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the hotel will not be be responsible for any resulting fees or charges.
Do you allow pets?
Dogs up to 50 pounds are allowed in standard rooms only. A $50 non-refundable pet deposit is charged at check-in for guests with pets in their room. Pets must be crated if left unattended in the guestroom. Pets must be leashed when in public areas of the hotel. Guests are responsible for any damages caused by pets. Our pet policy is subject to change for contracted groups.
What is the smoking policy?
All guestrooms and inside public spaces are 100% non-smoking. A minimum cleaning fee of $200 will be charged to the credit or debit card on file for violation of the non-smoking policy.
What is the layout of your property?
The Chattanooga Choo Choo vacation and entertainment complex is situated on approximately 20 acres in downtown Chattanooga. The property features two hotel buildings, indoor and outdoor pools, meeting space, an apartment complex, and many restaurant and entertainment options. Click on the picture below to download a Chattanooga Choo Choo property map.